DELIVERY & RETURNS

 

DELIVERY

UK Standard Delivery is FREE!

 

Please allow 5 working days for delivery - products will usually be in stock for immediate dispatch.

For ‘PRE-ORDER’ styles please allow up to 28 days (we maybe awaiting delivery from our tailor); shirts will dispatch to you as soon as they are received.

Delivery is by Royal Mail 2nd Class.

We will email you to let you know when your parcel has been dispatched.

 Due to systems restrictions orders have to be charged at the point of order.

 

Royal Mail Express Delivery and International Standard Delivery starts at £6.95.

Please contact us at contact@shapesoflondon.co.uk. or use the ‘contact us’ form to request this service and the price for delivery.

Alternatively for International Standard Delivery, there is an option to purchase this for £20 at the check-out.

 

ORDERING

HOW TO REMOVE PRODUCTS FROM ‘MY BAG’

To REMOVE items from ‘My Bag’ please adjust the quantity (Qty) to ‘0’ and press the UPDATE BAG button.

 

CANCELLATION OF ORDER

You have the right to cancel your order. We will cancel the order for you and stop shipment where we can. If the order has already been processed and shipped please return it to us using the standard returns procedure.

 

PAYMENT

Due to systems restrictions orders have to be charged at the point of order.

 

RETURNS & REFUNDS

We want you to be over the moon with your purchase!

If, however you change your mind for any reason you can return it to us for a full refund within 365 days of delivery.

All returns must be unworn (except for the purpose of trying on) be unwashed and in the original packaging.

Please note any delivery charges (international and express delivery) and returns delivery charges are unfortunately non-refundable.

 

RETURNS PROCESS

1. Fill in the Returns Form contained within your delivery include your Order Number (LON****) or Name or send dispatch note with Return Form.

2. Pack and Return the products (enclosing Returns Form in your parcel) within 14 days of delivery.

Please return to us at Shapes of London – Oversized Shirts, 1 Hall Bank South, Knutsford, WA16 7JA. We recommend you obtain proof of posting as insurance against loss in the post. 

Returns will usually be processed in 5 working days from receipt, please allow another 3 working days for funds to be transferred back by the method you paid with.

 

 FAULTY

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault we are more than happy to replace or refund the garment at your preference. Please contact us at contact@shapesoflondon.co.uk with your faulty item description immediately upon receiving your parcel, and if possible include a photo of the fault so we can resolve this as fast as possible for you!

  

EXCHANGES

Unfortunately, our system doesn’t easily allow for exchanges. In the event of wanting to exchange; please return your garment for a full refund by following the RETURNS & REFUNDS process above and place a new order in the usual way via MY BAG and CHECKOUT (we recommend you place your new order as soon as you can while items are still in stock on the website).

AVAILABILITY

Many of our products have limited availability (according to fabric quantity available) and unfortunately can't be restocked. Please bear this in mind and place your order early to avoid disappointment.

  

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